Customer Service

Customer Service | NLP Career Benefits


Delighting customers

1. Improve rapport skills to achieve a relationship of trust
2. Ask better questions to determine their criteria and values
3. Ask better questions to develop both their needs and possible solutions
4. Use perceptual positions to understand your customers attitude and relationship with you
5. Use stories to demonstrate your capabilities more effectively

Setting Direction

1. Use a number of simple questions to determine if your outcomes are relatively easy to achieve
2. Use a variety of timeline techniques to identify the most appropriate milestones to achieve your outcomes

Releasing potential

1. Use rapport skills to achieve a relationship of trust
2. Use thinking styles and preferred meta-programmes to communicate more effectively
3. Use an understanding of thinking styles and meta-programmes to value different strengths and capabilities in others
4. Use NLP attitudes and techniques to coach more effectively
5. Develop modeling skills to develop the beliefs, capabilities and behaviors you need to accomplish your outcomes

Achieving results

1. Get customers, colleagues and suppliers to want to work with you because you understand their values and motivation
2. Ask to the right questions to determine what (if anything) is needed before your customer is fully satisfied
3. Create the right attitude so that your customers will always recommend you for the appropriate future opportunities